Prestige Keep Moving Car Insurance Scheme

[Tim@Prestige]

Sorry to hear this. I'm away on annual leave for a few weeks but managed to send an email to the manager of the team and asked him to investigate.
I'll track this though.
Kind regards
Tim

[mad4it]

thank you tim

[mad4it]

morning all

here is the outcome of this issues and have to say I am more than happy with the out come, so thanks all
and Cheers Tim for getting that sorted

Dear Mr Hall

Your Reference: 05-HATX14PC01

I am writing with reference to your recent email letting us know the problems you have experienced with your insurance placed through The A&A Group Ltd and apologise that you found it necessary to contact us. I understand that your complaint relates to you not receiving the documents after the inception of your BMW vehicle.

We take complaints seriously and your file was passed onto myself. I have looked into this for you and can see that there was a delay in releasing the documents to yourself. This delay caused a delay in returning the relevant document back to us and I understand that you had sold your BMW and wanted to change your vehicle, but because your policy was not finalised, we were not able to amend your policy. You then requested for the insurance to be cancelled. You were told you were due a refund of £141.14 and you expressed your dissatisfaction with the amount of this refund.

Taking into consideration that we delayed to send the documents to yourself, we have decided to apply the 14 day cooling off period cancellation rates. This means that your due refund will now be £258.21 and not £141.14.

Hope you are in agreement to this email and appreciate if you can confirm in return, so that I can proceed with your refund.

Once again, please accept my sincere apologise for all inconvenience this matter has caused to yourself.

Kind regards,


Charmaine Jackson
Complaints Handling Officer
The A & A Group Ltd.
Tel: 0800 440 2482
Fax: 0844 573 6561
Email: charmaine.jackson[url=memberlist.php?mode=viewprofile&un=taagl.com
Web:]taagl.com
Web:[/url] http://www.taagl.com" onclick="window.open(this.href);return false;

[lizzie]

That is a good outcome.


Sent from Lizzie's iPhone using Tapatalk

[M60NJP]

Well recovered guys!

[cockneyrebel]

Well done Terry for pursuing this complaint. [THUMBS UP SIGN]
Sent from my RM-875_eu_euro1_212 using Tapatalk

[Tim@Prestige]

Prestige Keep Moving Vehicle Insurance Scheme

We have extended our opening hours -

Monday-Thursday 8.30am-9pm
Friday 8.30am-8.30pm
Saturday 9am-5pm

Please give us a call for an insurance quote!

.....and more feedback – ‘Im now insured with them, best price ever ! saved over £100, nice.’ Rs2oo, 350Z-uk

Thanks
Tim
Prestige Keep Moving Vehicle Insurance Scheme – http://www.prestigekeepmoving.com" onclick="window.open(this.href);return false;
Quotations – 0800 3308057 or 0333 4001580 if ringing by mobile
Specialising on premiums over £300

[Tim@Prestige]

Prestige Keep Moving Vehicle Insurance Scheme

If your insurance is due this month, please ring us for a quote & post up your feedback. Hopefully we can save you money as we did with the people below -

- Okay, So I got caught speeding last year and picked up 3 points, I then put my car in a ditch in January with enough damage to have to claim through my insurance. So my insurance policy was going to increase. I was insured with (AAA) last year for £511. This year they wanted £1,450. These are the quotes I got... (BBB) = £2,776, (CCC) = £1,400, (DDD) =£1,400. The other quotes were ridiculous as i have 0 years no claims now. Prestige came in the best as i am paying monthly and have £100 excess with them due to one of there excess protect policys £1,334...consider Prestige when you get your renewal. I dealt with a gentleman called Shorif who was very polite and helpful. ‘Chillismoke’, GT86.org

- i have just insured my car .... brilliant 400 all in every mod declared and if u pay monthly and decide to pay it off the interest goes down. Mark Thomas, Z20NET LOVERS


Thanks
Tim
Prestige Keep Moving Vehicle Insurance Scheme – http://www.prestigekeepmoving.com" onclick="window.open(this.href);return false;
Quotations – 0800 3308057 or 0333 4001580 if ringing by mobile
Specialising on premiums over £300

[Tim@Prestige]

Thanks to these people for posting their feedback after insuring their vehicle with us on the Prestige Keep Moving Insurance Scheme.

If your insurance is due in the next month, please ring us for a quote & let me know how you get on.


- I've just insured with Prestige, quote was good for me.......I'm friends with the mr2roc guys whos opinions were quoted at the top of this thread, spoke to them and they are still happy so that was enough for me. Steve M, vx220 org

- sorted mine Tuesday with yourselves and saved me £100. mad4it, BMW Enthusiasts.

- My inquiries to (XXX, YYY & ZZZ insurers) have come up much more expensive or undoable. Thumbs up for Prestige/Mulsanne. Rene Dost (V1H), PM 350z-uk com


Thanks
Tim
Prestige Keep Moving Vehicle Insurance Scheme – http://www.prestigekeepmoving.com" onclick="window.open(this.href);return false;
Quotations – 0800 3308057 or 0333 4001580 if ringing by mobile
Specialising on premiums over £300

[Tim@Prestige]

Renewal time?

Why not ring us for a quote on our Prestige Keep Moving Insurance Scheme?

These people did and posted their feedback -

- Prestige have been my insurers now for 3+ years and also cover my Alfa as well. Can't fault them at all, also very willing to drive a competative quote and retain my custom. Ian ‘Wasso’, 350z-uk.
- I'm really happy with prestige, fully cover on my mods too...me happy! And.....with no driving history in UK, and I had a really good price! Suggested! Domenico Doc, Mazda Community UK
- Year 2 with these guys. Was very happy with my renewal. Chris Simpson, Audi Owners Club FB.
If your insurance is due in the next 30 days, please ring us for a quote & let me know how you get on.

Thanks
Tim
Prestige Keep Moving Vehicle Insurance Scheme – http://www.prestigekeepmoving.com" onclick="window.open(this.href);return false;
Quotations – 0800 3308057 or 0333 4001580 if ringing by mobile
Specialising on premiums over £300